One Article Review
| Source |  NoticeBored |
|---|---|
| Identifiant | 457863 |
| Date de publication | 2018-01-11 16:06:05 (vue: 2018-01-11 16:06:05) |
| Titre | NBlog January 11 - awareness styles |
| Texte |  Over the past couple of months, I've written and published a suite of 'Hinson tips' on another passion of mine: amateur radio. The tips concern a cutting-edge development in digital communications, and how to get the most out of the associated software. I've had a lot of feedback on the tips, reflecting global interest in the new software and, I guess, the need for more guidance on how to use it. The reason I'm bringing it up here is that my writing style appears to have influenced the nature of the feedback I'm getting from, and my relationship with, the readers. I honestly wasn't expecting that.There was already a reasonably comprehensive help file for the program, well-written but in a fairly formal and dry technical style typical of technical manuals (not those ineptly translated from Chinese via Double Dutch!). A constant refrain is that people don't read the help file, just as we don't RTFM (Read The Flamin' Manual!). I suspect part of the reason is that 'fairly formal and dry technical style': despite amateur radio being a technical hobby, many hams are not technically-minded. Some simply enjoy using the radio to talk to people, and why not? It takes all sorts. Digital communications adds another layer of complexity through information theory and mathematics underpinning the protocols we use, and IT is a world of pain for some. To be frank, although I have a passing interest and some knowledge, I'm way out of my depth in some of those areas ... which means I empathise with those who are equally uncomfortable.There is also an active online support forum, populated by a mix of experts, somewhat experienced users and complete novices. Unfortunately, the forum is suffering a little from the recent influx of people, some of whom are very passionate (which can easily come across as opinionated, strong-willed and direct). Being a global community, a lot of hams don't understand English very well (if at all!), hence the language can be a problem for them, as well as the sometimes hostile reception anyone gets on asking a 'dumb question'. Even attempting to explain things patiently in response to a genuine question or discuss ways to respond to an issue can lead to complaints that there are 'too many messages' and we are 'going off-topic', reflecting general frustration and perhaps a lack of understanding and/or focus.So, I deliberately chose to write the tips in an accessible, readable, informal style, drawing on, interpreting and re-writing material from the help file and the forum, |
| Envoyé | Oui |
| Condensat | above i it the about accessible acquaintance across act action active adds adopting advanced after aimed all almost along already also although amateur and/or another any anyone apologetic appearing appears appropriate are areas around asides asking associated attempting audience avoid awareness balancing because been being billy blog bringing building but can change chatting chatty chinese chose clarification come comment communications community complaints complete complexity comprehensive concern connection connolly constant content context correction couched couple cue cutting day deliberately depth despite development different digital direct disconnected discuss distant document don double down downside drawing dry dumb dutch each easily edge empathise encourage english enjoy equally even evening expecting experienced experiences experts explain expressed factual/technical fairly fame famous feedback feel file flamin focus formal formats forum frank friend friendly from frustration general generally gently genuine get gets getting give given global going gradually groups growing guess guidance had half hams hands has have heard help hence here him hinson hobbies hobby honestly hopefully hostile how humour images individually ineptly influenced influx informal information initially inspiring interest interpreting intrigues issue january just keep know knowledge lack language layer lead leading leads letting little longer lot made manual manuals many material materials mathematics maybe means messages minded mine: mistake mix mixed months more most motivational much nature nblog need new not notes noticed novices now odd off often old online open opinion opinionated oriented other out over overwhelmingly own pain pal part passing passion passionate past pastimes path patiently people perhaps personal personal/subjective picking plays plenty populated positive practical pragmatic problem professionally program protocols public published put question radio rather rational read readable reader readers really reason reasonably received recent reception recognising reflecting refrain related relationship release respond response responses rest rtfm same saying security seldom sequence shared simple simply software some someone something sometimes somewhat sorts started stems story straightforwardly stranger strong stuff style styles subject such suffering suite supplement supplementing support supportive sure suspect taken takes talk talked technical technically telling terms than them themselves theory there things think those thought through tips together too topic total touch towards translated tricks tried trouble trust try typical uncomfortable underpinning understand understanding unfortunately use used users using very virtually want wasn way ways well when which who whom why willed wondering words work world would woven write writing writing: written wrote yet |
| Tags | Guideline |
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