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Source AlienVault.webp AlienVault Lab Blog
Identifiant 8313637
Date de publication 2023-02-27 11:00:00 (vue: 2023-02-27 11:06:32)
Titre Integrating Cybersecurity in UX design
Texte The content of this post is solely the responsibility of the author.  AT&T does not adopt or endorse any of the views, positions, or information provided by the author in this article.  Image Source: Pexels Integrating Cybersecurity in UX design The digital landscape has ensured a wider range of businesses has access to a truly global marketplace. On one hand, this helps bolster a thriving entrepreneurial ecosystem. However, it also means there is a significant amount of competition. If your company’s website or mobile application doesn’t provide a stellar user experience (UX), consumers are able and willing to go elsewhere. Yet, in the online environment, UX is not your only consideration. There are various threats your business and consumers face from cyber criminals. Therefore, when developing your online tools, you need to adopt effective protections. Unfortunately, many businesses struggle with implementing strong security that doesn’t also disrupt the UX. Your best approach here is usually to integrate cybersecurity with UX design. So, let’s explore why and how you can achieve this. How are UX and Cybersecurity related? One of the mistakes too many businesses make is assuming that UX and cybersecurity are separate aspects of the digital infrastructure. They can certainly have independent intentions to an extent with different goals and actions to achieve these goals. Yet, understanding how they are closely related is the first step to effective integration. In some ways one can’t — or, at least, shouldn’t — exist without the other. A good example of this is the application of web design in high-stakes sectors, like telehealth care. There are two core types of telehealth services; asynchronous care and synchronous (live) care. While there is a difference here in how patients interact with the medical professional, both types involve the collection and storage of sensitive data. It’s certainly important from a UX perspective to make both asynchronous and live processes as simple and convenient as possible for patients. Yet, this simplicity shouldn’t sacrifice the security of the data. Clear and strong security protocols give consumers confidence in the system and the company they’re interacting with. This applies to not just healthcare industries but also eCommerce, education, and supply chain sectors, among others. Similarly, consumers may be more likely to adopt more secure behaviors if they can see how it feeds into the convenience and enjoyment of their experience. This means that the UX development process must involve security considerations from the ground up, rather than as an afterthought. How can you plan effectively? As with any project, planning is essential to the successful integration of cybersecurity and UX design. An improvisatory approach that involves tacking security or UX elements onto your site or app doesn’t result in a strong development. Wherever possible, your best route is to bring both the UX departments and cybersecurity professionals together in the planning process from the outset. Each department will have insights into one another’s challenges that benefit the project as a whole. Another key part of your planning process is researching and analyzing your users’ behavior concerning the types of online tools you’re developing. Work with business analytics professionals to understand in what ways security factors into your target demographic’s preferred online experiences.
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